TERMS & CONDITIONS
Terms of “Service”
1.1 Any person booking or receiving vehicle refresh service provided at this location (the “Website”) agrees to and is bound by these terms and conditions ("Agreement").
1.2 A booking must be placed with one of our operators on the Website or in advance by phone, message or web chat via the WiX app. We further reserve the right in our sole discretion to refuse to provide services to you for any reason.
1.3 On receipt of Services from the Website, you are contracting with Auto Refresh Norwich ("we", "us" or "our").
1.4 This Agreement may be varied from time to time by our posting new terms on the Website (or otherwise delivered to you), and any such changes will be applicable from the date posted. Your continued use of the Services constitutes agreement with and acceptance of any such amendments or other changes.
2.1 We warrant that the Services shall: (a) materially comply with the relevant description(s) posted on the Website; (b) be carried out with reasonable care and skill; and, (c) comply with all applicable statutory and regulatory requirements.
2.2 We will make every effort to complete the Services on time in each instance, but there may be delays due to circumstances beyond our control in which case we will complete the Services as soon as reasonably possible.
2.3 In the event that we cannot complete the services on the selected day we will seek to contact you and arrange for the services to be completed on the soonest available subsequent day.
2.4 We reserve the right to suspend the Services if we have to deal with technical problems, or to make improvements to the Service.
2.5 All services to any address are inclusive of chemicals, travel, labour and insurance costs unless otherwise stated.
2.6 No responsibility can be accepted by us for omissions/discrepancies detected after our vehicle valeters have left your premises. Should the valet be carried out without you present and you have cause for complaint, then, you need to contact us within 24 hours of the valet. Should you fail to adhere to this time scale then we may decline to rectify any omissions or discrepancies.
3.1 Prices are as displayed on the “Refresh Services” & "Book a Refresh" pages on the Website. Prices are subject to change and we reserve the right to change such prices at any time by posting new prices on the Website. All prices are inclusive of VAT unless otherwise stated.
4.1 You may rearrange (or completely cancel) your Service at any time up to one day prior to your booked time without incurring a charge. If you wish to rearrange with one day's notice, you may do so, but you will be charged 50% of the full service fee. If you wish to cancel with less than one day's notice, you may do so, but you will be charged 100% of the service fee.
5.1 You must remove from the vehicle any valuable items which are not connected to the vehicle. We will not be responsible for loss of or damage to any such items. Please do not ask our vehicle valeters to remove or store any such items for you, as we can accept no responsibility or liability.
5.2 Before allowing us to begin providing the Services, you must tell us about any defects, damage or weakness in your vehicle which may affect the Services or are otherwise relevant.
5.3 Child seats must be removed and replaced by you, as our operators will not refit in any circumstances.
5.4 Please note that you are required to retain a second set of keys for your vehicle and that we shall not be liable for loss or damage resulting from inaccessibility of keys.
5.5 You agree that existing paint chips/scratches on your vehicle may become visible after cleaning and that we will not be held responsible for any lifting and/or flaking to paintwork, lacquer, decals and trim (including without limitation wheels) during the valet process where this is as a result of an underlying condition which may not be obvious prior to valeting the vehicle.
5.6 We shall not accept responsibility for claims made after a vehicle valeter has confirmed completion of the job.
5.7 We do not undertake to insure your vehicle against loss while it is in our possession. Insurance of your vehicle is at all times your responsibility.
5.8 Our total liability to you hereunder (including for acts of our valeters) shall be limited to the greater of: (a) the actual value of any evidenced damage to your vehicle; and (b) £1000. We shall not under any circumstances be liable for any indirect or consequential loss, including without limitation loss of profits or business or use of vehicle. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Agreement however nothing herein is intended to limit liability for death, personal injury or fraud.